Terms and Conditions

Handmade Items

Each item is one of a kind, no two items are exactly the same. Our items are 100% handmade with a whole lot of love so may ever so slightly differ from one item to the next.

Crystals used are fair trade, genuine and high quality sourced Australia wide. Shape, colours and patterns slightly vary as each crystal is unique. The crystals represented in the photos are the size and quality you can expect to receive in your order.

 

Shipping

Shipping costs are based on the weight and size of your order. Shipping is available Australia wide. International shipping is not currently available.

In stock items will be shipped within 3 business days. Made to order items - current turnaround time is 1-2 weeks. Made to order items are specified on the item listing.

Postage is with Australia Post and we have no control over the shipping/delivery time once in Australia Post's hands. A tracking number will be provided to you.

If unforeseen circumstances arise at Andamooka Handmade causing your order to be delayed, you will be notified as soon as possible.

Local free delivery is available within a 10km radius of the East Lismore NSW Post Office. Your order must be ok to leave unattended in a safe place.

Please contact me to request local pick up/drop off in the NSW Northern Rivers area outside of the above area - this is not guaranteed but may be possible.

 

Returns

Please note, order cancellations will not be accepted. Because of the nature of these items, unless they arrive damaged, exchange of items or returns are not available. 

All items are packaged carefully, however if your item arrives damaged please contact me. 

 

Disclaimer

Please note:

  • Our items are not toys. Please keep out of reach of children
  • We provide information about our products to assist you with making a decision on an item(s) that suits you best. This information and any attached information does not constitute or replace medical advice and/or treatment
  • Content provided is for informational purposes only and is to the best of our knowledge and understanding
  • When using smudging products, use at your own risk, be aware and cautious of your surroundings. Do not leave burning or smouldering items unsupervised at any time
  • Andamooka Handmade shall not be responsible or liable for any damages caused to persons or property as a result of purchasing and/or using any of their products or following any suggested directions